frequently asked questions

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pricingpaymentprocess/timelineproduct offeringhours/parkingvirtual fittingsshippingcontact

pricing

what is your pricing?

We offer honest, transparent pricing with no hidden costs. Pricing is based on fabric selection, putting you in control of what you spend on your custom clothing. And with over 15,000 fabrics, we have options to suit almost any budget.

Custom Suits: $595+
Custom Shirts: $120+
Custom Outerwear: $595+
Custom Shoes: $245+
Made-to-Measure Denim: $245+
Alterations: $15 - $35+

Payment

When do you collect payment for my custom clothing?

If you buy à la carte, we ask for full payment up front — before cutting fabric and beginning the process of making your clothing. When you purchase a package, we ask for at least 60% payment up front and the remainder collected at your second fitting. Worried about putting payment down? We back everything with our Perfect Fit Guarantee, which offers free, unlimited alterations and remakes within 30 days of your final fitting, and simple, no-questions-asked returns.

process/timeline

How long does the tailoring process take?

Custom Suits / Shirts / Outerwear: 4-6 weeks from First to Final Fitting, except for some circumstances in which the chosen construction method or specialty fabric mill may increase your wait time.

Ready to Wear Essential Suits, Sport Coats, & Dress Shirts: Available in a matter of days, not weeks. These non-custom collections are available off-the-rack, pending your alteration needs. Alterations typically take 1-2 weeks, but can be rushed to meet your deadline requirements.

Denim & Custom Shoes: 4-8 weeks from First to Final Fitting.

Weddings (or strict need-by dates): Please plan to start your process 12 weeks in advance, to ensure all necessary details and fit preferences are resolved with plenty of time in advance of your special date.

Remember: Timeline is always discussed in fittings and we encourage you to call or email our shop prior to your fitting if you have questions about current lead time or a specific need by date. Rush services are occasionally available. Please discuss options with your Personal Clothier in your fitting. 

how long does each fitting take?

First Fittings:
First fittings range between 1-2 hours, depending on how quickly you prefer to move and how decisive you are on selecting fabrics and customizations. We do not rush the process, and are perfectly fine taking as long as you need. 

Second Fittings:
Second Fittings are where we show you the garment for the first time, and evaluate fit together to ensure everything fits and feels exactly to your taste. These fittings take between 30 – 45 minutes.

do I need an appointment to come in?

Yes, scheduling a fitting reserves a time where your personal clothier is fully dedicated, ensuring we have plenty of time to take you through the full process. If you’re just looking to stop in briefly, browse ready to wear clothing or shop accessories, no appointment is necessary.

Product Offering

Where do you source your materials /
Where is your clothing made?

We proudly offer the highest quality fabrics and materials, regardless of where they are located or how hard they are to source.

Our fabrics are sourced from all over the world, with most entry-level fabrics sourced from quality and reputable textile mills in Asia, and middle and upper tier fabrics sourced primarily from Italy, England, and France. 

Our custom suits, shirts, denim, and outerwear are made by close partners of ours in China and known for unparalleled investment in quality standards and the infrastructure needed to assemble world-class clothing. All vendors we work with are in close cooperation with our team, and meet or exceed our exacting standards. 

Our custom shoes are handmade in Spain, and other accessory products are assembled in New York, Italy, and other global locations. We believe in transparency in our craft and encourage you to inquire for more information if you have specific questions.

Do you do alterations and clothing repair?

Yes, with all alterations done in-house, under the guidance of our Master Tailor. Please visit our Alterations Page for more information, including shop hours, address, and pricing.

Do you offer tuxedo rentals?

Unfortunately, we do not offer rental suits or tuxedos. 

Do you have hard to find fabrics or certain colors?

Odds are, yes we do! We have over 15,000 fabrics, which offer a fabric at nearly every price point. If you’re looking for a specific look or fabric, we likely have a few great options for you to consider.

hours/parking

What are your shop hours?

Tuesday - Thursday:  12 PM – 8 PM
Friday – Saturday: 9:30 AM – 6 PM
Sunday & Monday: Closed

If you would like to ensure there is enough time for a complete fitting, please schedule before coming in either on our website or by calling (801) 656-6525. 

Where can I find parking?

There is free two hour parking on Pierpont Avenue, as well as curbside on 300 W, 400W, 300 S, and 200 S. There is paid parking across Pierpont Avenue with Diamond Parking.

virtual fittings

If I live out of state, can I schedule a custom suit fitting?

Yes! Simply schedule your Virtual Fittings with your personal clothier online. Virtual Fittings are done 100% online over video calls.

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